[ii] Complexity, as signaled by Marcelo Manucci (2004: 28) “is a problem word not a solution word (…) Complexity as a state found in order and chaos, conceived as extreme situations, situation that scientists (mathematicians, in particular), denominate phenomena at the limits of chaos. Another general definition is based in theories of self-organization, and is defined as a constant and spontaneous tendency of a system in which its elements interact amongst themselves and with the environment, giving place to patterns of global behavior.” This is the sense in which, precisely, we see the complexity of the Internet. [Editor’s note: translations from English to Spanish were provided by the authors, and subsequently edited for clarity during the production process - jl.]

[iii] Emphasis based on the original.

[iv] David Osborne and Ted Gaebler were amongst the first digital analysts that foresaw how advanced communication and information Technologies World assume a fundamental role in the positive re-engineering of the State. Al Gore –who admits to be acknowledged as the first cyber-statistic-, profiled the basis of a new social contract over which could reside the development of informational societies, in a speech he gave on October 12, 1998, known as the “Declaration of Digital Independence”. The majority of the e-government programs in the world recover the thesis exposed by Gore in said speech. Website consulted on November 7, 2006. Richard Rosecrance was one of the first analysts who saw the coming of a “virtual State” and the conditions on which such governance would develop.

[v] Proyecto Internet (Internet Project) of Tecnológico de Monterrey, Campus Estado de Mexico (ITESM CEM), was created on 1995 by an initiative of academics, investigators and students of the Communications major of ITESM CEM. Between 1996 and 2000, the Internet Project of Tecnológico de Monterrey, Campus Estado de Mexico, developed some of the most important websites of the Mexican government, like: Presidency (1996), [The National Petrolium Industry in Mexico] PEMEX (1996 and 1998), Congress (1997-2000), and Senate (1998).

[vi] Usability allows us to determine the group of techniques and elements to size up or study and evaluate the easiness, quickness and the level of user-friendly factors on determined products or services. Talking about hardware or software in the computer world, the model concept for usability answers the evaluation needs of design prototypes centered on the needs of users — considering the vast number of design prototypes, websites or online information services. An intimately related element to usability is utility. Utility plus usability is also known as usefulness.